Privacy Policy

Effective 20 October 2026

Tenband Media, LLC (“we”) operates TenbandTV, a video publishing and distribution service. This policy explains what we collect, why, and what we do not do with it.

TenbandTV is an operational tool used by organisations that publish video — sports leagues, broadcasters and similar — and by their authorised administrators. It is not a consumer social product, and we do not build advertising profiles of individuals.

Who this covers

Administrators who sign in to our console at https://console.tenband.io on behalf of an organisation.
Viewers of the public websites and apps we deliver for those organisations.

What we collect

From administrators

Email address, used to sign in. Authentication is handled by Cloudflare Access using a one-time PIN sent to that address; we do not set or store passwords.
A record of administrative actions — what was changed and by whom — so an organisation can audit its own account.
Credentials an administrator chooses to supply to connect a third-party service (for example a YouTube API key, or the tokens described below). These are encrypted at rest, are never displayed back after being saved, and are used only to perform the actions the administrator asked for.

From viewers

Technical request data such as IP address, approximate region, device type and the pages or video requested — the ordinary server and CDN logs needed to deliver video, secure the service and measure aggregate audience.
Playback and advertising measurement in aggregate, to report how much of a programme was watched and whether an advertisement was shown.
We do not require viewers to create an account, and we do not knowingly collect personal information from children.

Google and YouTube data

Where an organisation connects its own YouTube channel, TenbandTV accesses Google user data on that organisation’s instruction. This section is the specific disclosure required by the Google API Services User Data Policy.

What we access, and why

Public channel, playlist and video information — titles, descriptions, thumbnails, durations, and whether a stream is currently live. Used to list an organisation’s own videos in its library and to show viewers when a broadcast is on air.
The identity of the channel that authorised us (its channel ID and name). Used to confirm which channel an organisation connected, and to refuse a connection that would bind the wrong channel.
Live broadcast management on that channel — creating and completing the broadcast that mirrors an event already being produced in TenbandTV.
Video settings on that channel’s own videos, limited to whether a video may be embedded, so that a past broadcast can play inside the organisation’s own website rather than failing there.

What we store

An encrypted refresh token, which lets us act only within the permissions granted above.
The connected channel’s ID and name, so administrators can see which channel is connected.

We do not receive or store a Google account password. We do not access Gmail, Google Drive, contacts, or any Google data beyond what is described here.

Limited Use. TenbandTV’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Specifically: we do not sell this data, we do not use it for advertising, we do not use it to build profiles, and we do not allow humans to read it except with the organisation’s explicit permission, for security purposes, or where required by law.

Withdrawing access

An administrator can remove the connection at any time in the console, which deletes the stored token. Access can also be revoked directly at myaccount.google.com/permissions; we treat a revoked token as a disconnected account.

TenbandTV uses YouTube API Services. By connecting a channel you are also agreeing to the YouTube Terms of Service, and Google’s handling of your information is described in the Google Privacy Policy.

How we share information

We do not sell personal information. We share it only with service providers who operate parts of the service on our behalf — hosting, content delivery, video encoding, authentication and advertising delivery — and only as needed to provide it. We may also disclose information where required by law, or to protect the rights and safety of users and the public.

How long we keep it

Credentials are kept until an administrator removes them or the organisation’s account is closed. Administrative records are kept for as long as the organisation’s account is active. Server and delivery logs are kept for a limited period for security and aggregate reporting.

Security

Credentials are encrypted at rest and are never shown again after being entered. Access to administrative systems requires authentication and is limited to people who need it.

Your choices

Depending on where you live, you may have the right to request a copy of your personal information, to correct it, or to ask us to delete it. Write to legal@tenbandmedia.com and we will respond within the period required by applicable law. An organisation’s own administrators can also remove connected credentials themselves at any time.

Changes

If we make a material change we will update the effective date above and, where appropriate, notify administrators in the console.

Contact

Tenband Media, LLC
Pittsburgh, Pennsylvania, United States
legal@tenbandmedia.com